Refund policy

In the case of any proven product defect resulting in strong dissatisfaction, we will provide you with a refund. If you have requested a refund we will refund any money received from you, less SGD10.00 for the cost of delivery and incidental taxes incurred through the website payment platform.  We will process the refund as soon as possible. In some instances, at our discretion, we may require the item to be returned for our verification before we process the refund. The customer shall return it to 434B Fernvale Road, Singapore 792434 at his/her own expense. 

Refunds will not be made on the basis that taste profile of the product does not suit an individual's preference. 

There will be no refunds on cancellation made less than 24 hours prior to the date of delivery. Refunds for cancellations made more than 24 hours from the date of delivery can be given, less SGD5.00 for incidental taxes incurred through the website payment gateway.    

A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 3 hours from the  delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

In any case of return, the cost of return transportation is at your expense.